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Age: I'm 36 years old
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Unfortunately this browser is not supported. Years in Business: Reasons for BBB Rating. At first, we'd like to confirm that Zoosk is not creating fake profiles or fake messages to pretend non-existent interactions on our platform.

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All profiles on Zoosk were set up by their owners and are intended to be used only by them. Of course, we sent you notifications about other members visiting your profile and showing interest in you. This is the so-called "Views" feature. Views can be generated when other members interact with any information on your dating profile. We understand you were prompted to purchase Zoosk Coins while using certain features on the site.

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When sending a message, you may be asked if would like "Delivery Confirmation". If you want to send a message without using this extra option, please leave it unselected. You may also use Coins for our Carousel feature, or to send a virtual gift, such as a teddy bear, to another Zoosker. Furthermore, we offer the additional "Read Receipts" upgrade which sends you a notification within the chat with another member when your last message has been read by this member.

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This upgrade is also optional and there is no need to have it, if you are not interested in - you can use your subscription and all its features with this additional service, of course! As you've requested, your subscription has been cancelled and as a courtesy, we have issued your refund.

Since we are processing a refund, your subscriber features have expired. After a refund is issued, it may take business days to post to an. The time will vary depending on the original payment method, the currency used to make the purchase, and your country of residence. The refund is issued directly to the credit card or used to make the purchase. If it has been more than 10 business days since we've processed your refund, please contact your bank or credit card institution about the refund's status.

Please keep in mind that your profile is still active on Zoosk, therefore it is visible to other members and can be contacted by them if they are interested. If you'd prefer to simply hide your without losing any messages or connections, you can use our pause feature: How can I pause my and what happens when I pause? If you would prefer to deactivate your Zoosk profile, you can do so from a desktop or laptop computer by taking the following steps: Click on the cogwheel icon in the top left corner of the Zoosknear your name.

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Click on "" and then select " Status". If you deactivate: You will no longer have access to messages in your Members can no longer reply to your prior flirts You will lose all of your Zoosk connections You will no longer have access to any coins purchased Your profile and your photo will no longer be visible to other members If you log back into Zoosk, your will be reactivated.

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If you have the Zoosk app installed on any of your devices, please remove it. If you're unable to deactivate yourplease reply to this with your permission and we will deactivate your for you. We hope this was helpful, but please do not hesitate to get in contact with us again, if you have further questions. I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me. Thank you for taking the time to share your concerns with us. I am very sorry to hear you have had such an experience on our site. Although we are one of the best performing sites in terms of security and profile filtering, there is no such thing as zero risk and one should always be careful on the internet.

It is therefore a long-term job and we remain vigilant! We have set up a Security that gives you some basic rules, including how to recognise these profiles, and to warn us if a member asks you for money. We have refunded your membership fee as a goodwill gesture and it should reach you within five business days.

Your Premium membership has therefore been cancelled and your profile has changed back into a free, basic membership. Please feel free to if you have any further questions.

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Best wishes. However, it will take a few days before the refund is credited to myso I would like to wait to check that this has in fact been carried out, before you close this case. We regret to hear that you wish to leave us already! If there is anything we can do to improve your experience of our service, do let us know! Your money will be refunded to your PayPal within the next five business days.

You now have a free membership again.

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If you change your mind, you are of course very welcome back as a Premium member! Dear Ruth, Thank you for your message. Of course, you're very welcome to resubscribe should you wish to become a Premium member again! Please do not hesitate to get in touch if you have any further questions. BBB Business Profiles may not be reproduced for sales or promotional purposes.

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Additional Complaint Information. See all additional business information. Need to file a complaint? BBB is here to help. File a Complaint. Customer Complaints Summary.

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Sort By. Status: Answered. I had no idea what it was until I saw someone else had a fraudulent charge of the exact same amount. This is an unauthorized charge from a fraudulent company.

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Kind regards, SilverSingles Customer Care. Status: Unanswered. Status: Resolved. ed Zoosk dating service recently and found that they send you FAKE messages and photos of gals they say are interested in you. Alsowhen you attempt to contact someone on their list of interested gals you have to pay additional fees if you want to see if the gal responded to your message, etc. Found out from other zoosk members that you never do get to actually meet anyone and everything is just a big con job. Dear Sir, we have received the complaint you sent via the Better Businnes Bureau.

Best regards, Zoosk Customer Support. Customer Response.

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Better Business Bureau: I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me. Regards, Complaint ID: This company runs among the online dating service for older folks called Silver Singles. I had ed up for this service in April for the basic service for i think 6 months. It was paid in advance. First i had no clue what it was but then i looked up and saw it was probably the SilverSingles company.

My bank told me they stopped this payment and if i wanted to pay it i have to start the transaction again. Then just recently SilverSingles sent me a threatening that if i don't pay they go to legal solutions.